Firstly, we're open as normal online and shipping orders on time. However, following the latest government guidelines and to protect the health of customers, staff and wider society, we’ve made the difficult decision to close the shop in Blackburn temporarily until further notice. We’re still running as normal online, so if you were planning on coming down to try or buy anything, please consider supporting us by shopping online.
Every order is covered by our 14-day, no-quibble, moneyback guarantee (t&cs apply). Plus, there’s free delivery on orders over £99 using a fully trackable, no-contact delivery service. We have increased our already high hygiene standards and all staff picking and packing orders are wearing disposable latex gloves which are replaced regularly throughout the day.
Our chosen courier, DPD, is operating a social distancing "contact-free" process as standard and as such, customers will not come into direct contact with the delivery driver. The driver will place the parcel at your door, ring the bell/knock and stand 2 metres away before confirming you have received the parcel. This protects our customers and prevents unnecessary close contact and also means there is no need to sign DPD handheld units.
Staff members are working from home if it is possible for them to do so and, between 9:00am - 5:30pm, are ready to assist you using our live chat service. To get in touch, just click the orange circle in the right-hand corner of your screen and we can help with anything you might need. Phone lines are still open during working hours but may be busier, so please use live chat if you can.
Thank you for supporting us in this difficult time and we hope you and your loved ones are safe and well.
Check out answers to the most common questions in our FAQs. If you can't find what you're looking for there, you can get in touch with us in a bunch of different ways...
Hit the orange circle in the right-hand corner to chat online with us. We're live during working hours and usually answer within a few minutes. When we're not here, we'll pick it up as soon as we're back. You'll always speak to a real person, no robots here!
Lines open 9:00am - 5:30pm, Monday - Saturday.
9:00am - 5:30pm
Monday - Saturday
We close on Sundays and all English bank holidays.
Note: the Blackburn store is currently closed temporarily until further notice to protect customers, staff and wider society due to the Coronavirus outbreak.
Planning on visiting us? Nice one, you're in for a treat! You can find us at 1 Nab Lane, Blackburn, BB2 1LN. We're within an hours drive from Manchester & Liverpool with both the M65 & M6 motorways nearby. If you're coming in for something particular, please get in touch ahead of time to check stock availability - especially if you're coming a long way.
Road - Directions by road. When you get into Blackburn, head for Feilden Street, BB2 1LN, we're on the ground floor of Feilden Street car park towards Blackburn College and Reel Cinema. We're around 7 miles (12 minutes) from Junction 31 of the M6 and 2 miles (7 minutes) from Junction 6 of the M65. Parking is available directly adjacent to the store at Feilden Street multi-storey car park. Prices can fluctuate, but start around £1.20 for 1hrs parking.
Train - Directions by train. We're around a 9-minute walk from Blackburn Railway Station (BBN) with regular direct connections to Manchester, Liverpool, Preston, Bolton, Blackpool, Burnley, Halifax, Bradford, Leeds, York & beyond. Get walking directions from the station
You can also contact us using the form below: