We're operating as normal for online orders and shipping orders on time.
The store in Blackburn remains closed for walk-ins but will re-open very soon on an appointment-based service. There is no future date set to allow normal in store browsing just yet, but we will update this page with any future details when the time comes. Click and Collect is available at the store. Order online as normal and choose collect in store and your order will be available for collection at our Blackburn store. More info - Click and Collect
Every order is covered by our 14-day, no-quibble, moneyback guarantee (t&cs apply). Plus, there’s free delivery on orders over £99 using a fully trackable delivery service.
The phone lines may have limited service at times, so if possible please contact us using our live chat service instead on weekdays between 9:00am - 5:30pm. To get in touch, just click the orange circle in the right-hand corner of your screen and we can help with anything you might need.
Thank you for supporting us in this difficult time and we hope you and your loved ones are safe and well.
Check out answers to the most common questions in our FAQs. If you can't find what you're looking for there, you can get in touch with us in a bunch of different ways...
Click the orange circle in the right-hand bottom corner to chat online with us. We're live during working hours and usually answer within a few minutes. When we're not here, we'll pick it up as soon as we're back. You'll always speak to a real person - no robots here!
Note: Due to the Coronavirus situation, our phone service may be limited at times. The best way to contact us is our online chat service or email firstname.lastname@example.org if at all possible. Phone lines are open 9am - 5pm, Monday - Friday and 9am - 12pm, Saturday. Excluding bank holidays when phone lines are closed.
Note: The Blackburn store is currently closed for browsing due to the Coronavirus pandemic. We are open for online and in-store click and collect orders only until further notice.
We're closed on Sundays and all English bank holidays.
Planning on visiting us? Nice one, you're in for a treat! You can find us at 1 Nab Lane, Blackburn, BB2 1LN. We're within an hours drive from Manchester & Liverpool with both the M65 & M6 motorways nearby. If you're coming in for something particular, please get in touch ahead of time to check stock availability - especially if you're coming a long way.
Road - Directions by road. When you get into Blackburn, head for Feilden Street, BB2 1LN, we're on the ground floor of Feilden Street car park towards Blackburn College and Reel Cinema. We're around 7 miles (12 minutes) from Junction 31 of the M6 and 2 miles (7 minutes) from Junction 6 of the M65. Parking is available directly adjacent to the store at Feilden Street multi-storey car park. Prices can fluctuate, but start around £1.20 for 1hrs parking.
Train - Directions by train. We're around a 9-minute walk from Blackburn Railway Station (BBN) with regular direct connections to Manchester, Liverpool, Preston, Bolton, Blackpool, Burnley, Halifax, Bradford, Leeds, York & beyond. Get walking directions from the station
You can also contact us using the form below: