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Delivery Information

Mainland UK Delivery Services

  • Next Working Day - £7.95 - £9.95 (DPD, Next Working Day)
  • Standard - Free for orders over £399, £6.95 otherwise (DPD, 1-3 Working Days)

Order before 2pm, Monday to Friday, for same-day dispatch of in-stock orders. Very heavy items such as pianos may take longer to deliver. In-stock orders placed over the weekend will be dispatched on Monday. Estimated delivery times for out of stock items are to be used as a guide only, these items may take longer than estimated to arrive. While we try our best to ensure rapid delivery of your order, delays may occur which are outside our control, and delivery of large or bulky items, or to remote or non-mainland addresses may take longer than estimated.

Courier Tracking

Most UK deliveries are shipped by our trusted courier, DPD. You'll receive an email with a delivery day, tracking and a one hour estimated delivery window on the morning of delivery. While we can't specify the time of the delivery, if it's not convenient, you can arrange directly with DPD for an alternative delivery date or request the parcel be left with a neighbour.

For heavier items, we usually ship UK deliveries by TNT. You will receive an email with tracking details when we ship your order. 

Delivery Charges

Delivery charges are based on the size and weight of your order and, in some cases, your location. A standard next working day carriage charge for UK mainland addresses is shown on the shopping basket page, but you can change delivery service later in the checkout.

Delivery Couriers

We use a few different delivery couriers, depending on the items being sent, your location, and the delivery service you've chosen:

  • UK inc. Northern Ireland: Most items will be shipped by DPD. Note: all items in your order must be in stock for all of your order to be dispatched on the same day.
  • UK inc. Northern Ireland: Most smaller items will be shipped by Royal Mail Recorded Delivery.
  • UK mainland: Most very large or heavy items such as pianos are delivered by TNT, or by our in-house delivery service. Orders shipped by TNT are usually on a next working day service, whereas items using our in-house delivery service may take longer. Note: Delivery to non-ground-floor addresses without a suitable lift will cost extra. Please contact us for delivery information for pianos to non-mainland addresses.
  • Europe: Most orders will be shipped by DPD International. Delivery times and charges depend on your location - these charges will be displayed in the order basket.

Most orders will need to be signed for and we advise you make sure to check your parcel/s for any damage before signing. If no-one is available at your address, a card will be left so you can arrange a re-delivery directly with the courier. Redirection of an order after it's been dispatched may incur an extra charge from the courier.

Delivery Areas & European Shipping

Delivery charges displayed apply to most UK mainland addresses. Deliveries to Northern Ireland, UK non-mainland, and European addresses will cost more, and carriage charges will be shown at the checkout before you place your order. Free delivery offers may not apply to some remote/Scottish Highlands addresses.

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