What Line 6 say...
A Plug-and-Play Guitar Wireless System
We designed the Relay G10 instrument wireless system to be as easy to use as a conventional guitar cable. Simply plug the G10T transmitter into your guitar, bass, or other instrument and it automatically synchronizes with the receiver via the optimal wireless channel. Use the Relay G10 at home, rehearsals, in the studio—and it is compatible with all types of guitars and basses. There’s also a balanced XLR out in addition to the standard 1/4" output, for increased flexibility when connecting your G10 to recording interfaces, mixers, and other devices.
Digital vs. Analog - No signal squashing or annoying hiss
Analog wireless systems use the FM radio band to transmit to the receiver, which requires that the audio be compressed to avoid bumping into the channels on either side of the one you’re transmitting on. Compression reduces gain above a certain level, which has the effect of flattening out the audio. In other words, the sine waves become squared off. Noise is also introduced from the FM process, further compromising the signal-to-noise ratio. This noise increases as the transmitter gets further from the receiver, causing noticeable hiss. Line 6 digital wireless systems don't use compressors or expanders and the signal is binary—so it’s not affected by noise.
Crystal Clear Sound - Your tone, exactly as you intend it to be heard
Relay guitar wireless systems deliver 24-bit digital wireless sound quality and full 10Hz-20kHz frequency response, so you’ll hear your guitar tone in amazing detail. And with a wide dynamic range you’ll hear the full frequency range of your guitar or bass tones—from the highest of highs to the lowest of lows.
2.4GHz - Signal interference is a thing of the past
The last thing you want to hear when you’re performing is the nightly news coming through your amp. Unlike traditional analog wireless systems, Relay systems operate in the 2.4GHz ISM band, so there’s no danger of TV broadcasts, white space devices, or other sources interfering with your audio signal. Plus, encoded DCL™ (Digital Channel Lock) technology distinguishes Relay audio from other competing signals—such as Wi-Fi, laptops, smart phones and tablets—ensuring the integrity of your signal.
License-Free Worldwide - Have Relay, will travel
With most other wireless systems, you deal with licensing, frequency coordination, and other technical hassles before you can even get started—but Relay guitar wireless systems are already frequency coordinated and operate license-free worldwide. Simply pick a channel and begin playing.
Our chosen courier, DPD is currently operating as normal and all orders should be delivered on time. DPD are also now operating a "contact-free" service as a standard process and customers will not be asked to sign handheld units.
Mainland UK Delivery Services
Order before 2pm, Monday to Friday, for same-day dispatch of in-stock orders. Very heavy items such as pianos may take longer to deliver. In-stock orders placed over the weekend will be dispatched on Monday. Estimated delivery times for out of stock items are to be used as a guide only, these items may take longer than estimated to arrive. While we try our best to ensure rapid delivery of your order, delays may occur which are outside our control, and delivery of large or bulky items, or to remote or non-mainland addresses may take longer than estimated.
Most UK deliveries are shipped by our trusted courier, DPD. You'll receive an email with a delivery day, tracking and a one hour estimated delivery window on the morning of delivery. While we can't specify the time of the delivery, if it's not convenient, you can arrange directly with DPD for an alternative delivery date or request the parcel be left with a neighbour.
For heavier items, we usually ship UK deliveries by TNT. You will receive an email with tracking details when we ship your order.
Delivery to mainland UK addresses is free on all orders over £99. Delivery charges are based on the size and weight of your order and, in some cases, your location. A standard next working day carriage charge for UK mainland addresses is shown on the shopping basket page, but you can change delivery service later in the checkout.
We use a few different delivery couriers, depending on the items being sent, your location, and the delivery service you've chosen:
Most orders will need to be signed for and we advise you make sure to check your parcel/s for any damage before signing. If no-one is available at your address, a card will be left so you can arrange a re-delivery directly with the courier. Redirection of an order after it's been dispatched may incur an extra charge from the courier.
Delivery charges displayed apply to most UK mainland addresses. Deliveries to Northern Ireland, UK non-mainland, and European addresses will cost more, and carriage charges will be shown at the checkout before you place your order. Free delivery offers may not apply to some remote/Scottish Highlands addresses.
Replacement process for items damaged in transit or faulty
It doesn't happen often, but occasionally an item does get damaged on it's way to you. Don't worry! If your order is received either damaged or faulty, just let us know, preferably using the returns request form within 30 days of receiving the item, and we'll arrange for it its return and for a replacement or refund.
Returning an undamaged item
You can return most items bought online or by phone within 14 days for a refund (provided that it is unused and returned to us in New Condition – including packaging). You will need to return the item at your own expense. When we receive the goods back undamaged and with the correct packaging we will refund the cost of the goods.
Software or products that include software that needs to be registered are not eligible for this 14 day return period if opened and installed, and due to hygiene reasons we can't accept certain used in-ear headphones, microphones or harmonicas.
Faulty items under guarantee
The repair procedure for items which are under guarantee varies from manufacturer to manufacturer - please refer to the documentation which accompanied your purchase or complete the returns request form and we will advise you of the appropriate process.