What CIOKS say...
Anyone who has ever built a pedalboard knows the following the following decision has to be made at some point during the assembly process: how should the power supply be mounted and should it be on top of the board or below it? A traditional way of attaching the PSU to the top of the board is by using Velcro which is also what most players use to attach their pedals to their boards. This has its obvious advantages: the PSU can be mounted securely, you can see if it is working properly and routing the cables to the individual pedals is a simple job.
Mounting the power supply underneath the board is something we recommend.
Why? Here are three reasons:
1) Mounting the power supply underneath the boards frees up more space for pedals on top of the board (and surely that is always a good thing).
2) You can place it as far away as possible from effects that are likely to cause hum, such as some wah pedals without having to alter your pedal layout (this is not an issues at all with DC7, CIOKS 4 or CIOKS 8).
3) Mounting the power supply underneath the board is a very effective way of protecting it if for instance someone decides to celebrate your presence on stage by dropping a beer onto your board. Or if you are playing an outdoor gig in rainy conditions*.
Unfortunately mounting the power supply beneath the board using Velcro is not always a good solution due to the weight of the actual unit. Some players get around this by using Dual Lock Velcro (which you can probably also use to tether a raging rhino) but due to the thickness of Dual Lock this option is not viable for players using super low-profile pedal boards such as the Nano series from Pedaltrain as the PSU will hit the ground. Traditionally this has meant that you then had a choice between zip-ties and screws (all CIOKS power supplies come with a drill template for this purpose). The zip-tie solution might work but it will not look very clean and while using screws is certainly a viable option for making sure the unit stays firmly attached to the underside of the board, not everyone is a fan of drilling holes in their expensive pedalboards.
We have come up with a solution for this which we call CIOKS GRIP. GRIP is basically a small metal clamp which you can attach to your DC7, ADAM or DC5 via the mounting holes and this allows you to mount the power supply securely underneath Pedaltrain boards simply by attaching the device and tightening two screws (which are included of course) without having to drill holes or use any other kind of tools. GRIP also allows you to move the PSU really easily if that is required.
*This point is obviously moot if you play in a deep puddle, on the ocean floor, or in an extremely realistic Titanic-reenactment band.
Why Choose a CIOKS Power Supply?
Our chosen courier, DPD is currently operating as normal and all orders should be delivered on time. DPD are also now operating a "contact-free" service as a standard process and customers will not be asked to sign handheld units.
Mainland UK Delivery Services
Order before 2pm, Monday to Friday, for same-day dispatch of in-stock orders. Very heavy items such as pianos may take longer to deliver. In-stock orders placed over the weekend will be dispatched on Monday. Estimated delivery times for out of stock items are to be used as a guide only, these items may take longer than estimated to arrive. While we try our best to ensure rapid delivery of your order, delays may occur which are outside our control, and delivery of large or bulky items, or to remote or non-mainland addresses may take longer than estimated.
Most UK deliveries are shipped by our trusted courier, DPD. You'll receive an email with a delivery day, tracking and a one hour estimated delivery window on the morning of delivery. While we can't specify the time of the delivery, if it's not convenient, you can arrange directly with DPD for an alternative delivery date or request the parcel be left with a neighbour.
For heavier items, we usually ship UK deliveries by TNT. You will receive an email with tracking details when we ship your order.
Delivery to mainland UK addresses is free on all orders over £99. Delivery charges are based on the size and weight of your order and, in some cases, your location. A standard next working day carriage charge for UK mainland addresses is shown on the shopping basket page, but you can change delivery service later in the checkout.
We use a few different delivery couriers, depending on the items being sent, your location, and the delivery service you've chosen:
Most orders will need to be signed for and we advise you make sure to check your parcel/s for any damage before signing. If no-one is available at your address, a card will be left so you can arrange a re-delivery directly with the courier. Redirection of an order after it's been dispatched may incur an extra charge from the courier.
Delivery charges displayed apply to most UK mainland addresses. Deliveries to Northern Ireland, UK non-mainland, and European addresses will cost more, and carriage charges will be shown at the checkout before you place your order. Free delivery offers may not apply to some remote/Scottish Highlands addresses.
Replacement process for items damaged in transit or faulty
It doesn't happen often, but occasionally an item does get damaged on it's way to you. Don't worry! If your order is received either damaged or faulty, just let us know, preferably using the returns request form within 30 days of receiving the item, and we'll arrange for it its return and for a replacement or refund.
Returning an undamaged item
You can return most items bought online or by phone within 14 days for a refund (provided that it is unused and returned to us in New Condition – including packaging). You will need to return the item at your own expense. When we receive the goods back undamaged and with the correct packaging we will refund the cost of the goods.
Software or products that include software that needs to be registered are not eligible for this 14 day return period if opened and installed, and due to hygiene reasons we can't accept certain used in-ear headphones, microphones or harmonicas.
Faulty items under guarantee
The repair procedure for items which are under guarantee varies from manufacturer to manufacturer - please refer to the documentation which accompanied your purchase or complete the returns request form and we will advise you of the appropriate process.