The Hassle-Free Way of Buying a Piano
Most digital pianos come boxed, semi-flat packed and require assembly. If you don't want to build the piano yourself, our experienced, in-house piano delivery team is there to assemble, install and setup your new digital piano for you.
We'll arrive at your address in our bespoke piano delivery van, then safely unbox and build the piano in the room you choose. Once the piano and any accessories are built, we make sure your piano is up and running before taking all the packaging away and recycling the cardboard.
Our Delivery team will contact you to arrange a delivery day. Please note that due to the specialist delivery service, this may not be next day
Note: Selected models come with this ground-floor delivery & installation service included, free of charge - Shop pianos in stock with free installation
This service is only available for mainland UK addresses, and while we can normally arrange delivery for a suitable date, this is subject to availability and on a first-come, first-served basis.
Our chosen courier, DPD is currently operating as normal and all orders should be delivered on time. DPD are also now operating a "contact-free" service as a standard process and customers will not be asked to sign handheld units.
UK Delivery Services
Order before 2pm, Monday to Friday, for same-day dispatch of in-stock orders. Very heavy items such as pianos may take longer to deliver. In-stock orders placed over the weekend will be dispatched on Monday. Estimated delivery times for out of stock items are to be used as a guide only, these items may take longer than estimated to arrive. While we try our best to ensure rapid delivery of your order, delays may occur which are outside our control, and delivery of large or bulky items, or to remote or non-mainland addresses may take longer than estimated.
Most UK deliveries are shipped by our trusted courier, DPD. You'll receive an email with a delivery day, tracking and a one hour estimated delivery window on the morning of delivery. While we can't specify the time of the delivery, if it's not convenient, you can arrange directly with DPD for an alternative delivery date or request the parcel be left with a neighbour.
For heavier items, we usually ship UK deliveries by TNT. You will receive an email with tracking details when we ship your order.
Delivery is free on all orders over £99. Delivery charges are based on the size and weight of your order and, in some cases, your location. A standard next working day carriage charge for UK mainland addresses is shown on the shopping basket page, but you can change delivery service later in the checkout.
We use a few different delivery couriers, depending on the items being sent, your location, and the delivery service you've chosen:
Most orders will need to be signed for and we advise you make sure to check your parcel/s for any damage before signing. If no-one is available at your address, a card will be left so you can arrange a re-delivery directly with the courier. Redirection of an order after it's been dispatched may incur an extra charge from the courier.
Delivery charges displayed apply to most UK mainland addresses. Deliveries to Northern Ireland, UK non-mainland, and European addresses will cost more, and carriage charges will be shown at the checkout before you place your order. Free delivery offers may not apply to some remote/Scottish Highlands addresses.